Recently, reports emerged that the Nintendo Switch's Joy-Con controllers are liable to "drift," or register analog stick movement without any input from the user. This is a problem. And now Nintendo is addressing it.

　　Vice obtained an internal Nintendo customer support memo that states that support members are now being told to offer users free repairs for the broken controllers, no questions asked and even if the controllers no longer fall under Nintendo's warranty. Additionally, those who paid for repairs are being offered refunds.

　　You need a javascript enabled browser to watch videos.

　　Click To Unmute

　　Thompson: The Pop Culture Icon’s Strange Legacy - Loadout

　　Firearms Expert’s FAVORITE Weapons Of 2023State Of Gaming Handhelds In 2023How Lies of P Cracked the Souls GenreLike a Dragon: Infinite Wealth - Official Ichiban Kasuga Character Spotlight TrailerLike a Dragon: Infinite Wealth - Official Chitose Fujinomiya Character Spotlight TrailerResident Evil 4 Adds Mercenaries and Microtransactions | GameSpot NewsFallout: New Vegas 2 Rumors Explained | GameSpotApril Xbox Game Pass Games Revealed | GameSpot NewsOver 15 Free Games To Claim In April | GameSpot NewsNew Witcher Game Plans Have Changed | GameSpot NewsElden Ring Death Count Revealed | GameSpot News

　　Share

　　LinkEmbed

　　Size:640 × 360480 × 270

　　Start at: End at: Autoplay Loop

　　Want us to remember this setting for all your devices?

　　Sign up or Sign in now!

　　Please use a html5 video capable browser to watch videos.

　　This video has an invalid file format.

　　00:00:00

　　HTML5

　　Auto HD High Low

　　Report a problem

　　Sorry, but you can't access this content!

Please enter your date of birth to view this video

　　By clicking 'enter', you agree to GameSpot's

　　Terms of Use and Privacy Policy

　　enter

　　Now Playing: Nintendo Will Fix Switch Joy-Con "Drift" For Free - GS News Update

　　"Customers will no longer be requested to provide proof of purchase for Joy-Con repairs," reads a line from the memo. "Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair [...] confirm the prior repair and then issue a refund."

　　In an official statement, Nintendo said it takes "great pride in creating quality products and we are continuously making improvements to them." The company noted that it understands some Joy-Cons are "not responding correctly," and the new, consumer-friendly free repairs and refunds appear to be an attempt on Nintendo's part to make up for the issues.

　　In its statement and in the support documentation, Nintendo never acknowledges that the Joy-Cons have a problem from a design standpoint. Nintendo is currently being sued over the so-called "drifting," so publicly admitting fault in that way is something the company is likely attempting to avoid.

　　Here’s more pic.twitter.com/9MbrathIAp

　　— Daniel Jacques (@NemisisPlays) July 14, 2019

　　"This drift issue simply prevents consumers from playing games in the way they are supposed to be able to on this device," attorney Benjamin F. Johns told GameSpot sister site CNET. "It is extremely frustrating and I can understand why so many people are upset. We look forward to prosecuting this case."

　　The legal team going after Nintendo have created a page for affected users to sign up to register their complaints. The lawyers, from Chimicles Schwartz Kriner & Donaldson-Smith, are looking to launch a class-action case against Nintendo.

　　Nintendo will release a new Switch model, the portable-only Switch Lite, in September. Additionally, an improved version of the original Switch will go on sale this August; it boasts a better battery life but other than that it is said to be the same as the launch edition.