Ubisoft recently launched The Division 2's first raid, Operation Dark Hours, but at the same time announced that it won't use the game's matchmaking feature. This upset some players, and now the studio is working to explain its decision.

　　During a video stream, Ubisoft explained why it hadn't used matchmaking for this raid, and said that it is still working on a solution--though it didn't go into detail about what exactly it is. Asked if there will eventually be a way for players who don't want to find a group outside the game to participate in the raid, associate creative director Chadi El Zibaoiui said "yes, we are working on it," but then pivoted to explaining the decision not to use a traditional matchmaking feature.

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　　"You need to be sure that the team you are going to work with has microphones, speaks the same language, has the proper gear to support the team," he said. "It's not about a simple matchmaking as we do for the missions. A mission or any other content, you can eventually do with randoms, and you will manage to beat that content."

　　Previously in a statement, Ubisoft explained the communication required for a successful raid led to the decision. It also stressed that it was still working out a solution, and that there was no way for the company to simply "turn on" 8-player matchmaking. While Ubisoft stressed that all of the launch content had matchmaking as promised, some players have complained of feeling misled by the distinction.

　　Whichever squad does finish the new raid first will earn a special reward. In its recent financial earnings, Ubisoft stated that The Division 2 failed to meet its sales expectations on consoles.